We stand by the quality of our personalized products, which is why we offer a Satisfaction Guarantee.
For first time Trial Pack customers: If you have taken our assessment and tried recommended formulas that did not support your unique needs, we’ll make it right. Please contact ZIPPZ Customer Care at email@example.com to help you find the right Trial Pack replacement products, or ask for your money back.
For all others: We honor refunds on any unopened ZIPPZ purchase within 30 days of customer receipt. To be eligible for a refund, the product must be returned in the same condition it was received, unopened and in its original packaging. ZIPPZ does not pay for shipment of returns, but will accept them through any carrier of your choice. To start your return, please reach out to our Customer Care team at firstname.lastname@example.org.
Managing Your Subscription
You will receive a reminder email approximately one week before shipment to confirm your next order and charge of any subscription. To be eligible for a cancellation, you must contact ZIPPZ at least 48 hours prior to your ship date.
To change your subscription at any time, simply log into your Account and click on “My Subscription”. There you will have the option to change shipment frequency, skip shipments, and reactivate or cancel your membership.
You can also contact our Customer Care team at email@example.com to help with managing your subscription. We’d be happy to assist you to change shipment frequency, skip shipments, and reactivate or cancel your membership. Customer Care will respond to your email by the next business day.
All orders ship within 2 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number.
We currently ship within the United States with several shipping partners. ZIPPZ normally takes 5-7 days to arrive, however, deliveries may be delayed due to circumstances out of our control.
We are not responsible for packages shipped to an incorrect address entered by the customer. If the address you entered is incorrect and the package has left ZIPPZ, we suggest that you contact your local shipping partner’s office. We will not re-ship an order due to an incorrect address entered by the customer.
If the shipping partner is unable to deliver your package, please contact their local office to arrange a pickup or delivery.
After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-48 hour wait time to ensure another delivery attempt can be made.
After that time, if you are unable to locate your package, please contact our Customer Care team at firstname.lastname@example.org.